Frequently Asked Questions
Product Information
Are your bags water-resistant or waterproof?
Our bags are crafted from premium leather and cotton canvas. Waxed canvas bags offer water resistance but are not fully waterproof. We recommend avoiding heavy rain or using our wax treatment to enhance protection.
Can I buy a replacement strap or buckle for my bag?
Yes! Simply email us with your order number and the part you need, and we'll help you with availability and ordering.
Are your bags designed to be unisex?
Our bags are designed with timeless styles, perfect for everyone. Shapes, sizes, and colors may vary slightly, but most of our collection is suitable for all genders.
How do I care for my canvas or leather bag?
- Leather: Use a soft, damp cloth to clean and occasionally apply leather conditioner. Avoid prolonged sun exposure.
- Canvas: Clean gently with a cloth and mild soap. For waxed canvas, warm gently with a hair dryer to refresh its look if discoloration appears.
If unsure, reach out—we're happy to guide you.
Where are your products made?
Our bags are made in China.
What sustainability practices do you follow?
We focus on long-lasting quality and durable bags designed to last for years.
Payment
What payment methods are accepted?
The payment options available for your order are shown at checkout. Select one of the displayed options and follow the on-screen instructions. See our payment information for more guidance.
What happens during payment verification?
Follow the instructions for the payment option you select at checkout, including any verification requested by your payment provider. For information about how we handle personal data, see our Privacy Policy.
Can I cancel my order?
Please contact us as soon as possible with your order number. We cannot guarantee cancellation once an order has been processed or shipped. If your order has already shipped, you may need to follow the standard return process after delivery. See our Return and Refund Policy.
What if I forgot to apply a discount code?
Notify us within 12 hours of your purchase, and we may be able to apply it. Otherwise, the code will remain valid for your next order.
Processing & Shipping
Which countries do you deliver to?
We prioritize shipping to customers in the United States. Shipping to select international destinations may be available depending on the product, destination, and carrier service shown at checkout. Please see our Shipping Policy.
Where do orders ship from?
For destinations outside the United States, orders may ship from China or another available fulfillment location. If you need to confirm the dispatch location for a specific order, please contact us.
How long does delivery take?
Orders are typically processed in 1–2 business days, Monday through Friday, excluding holidays. U.S. standard shipping has an estimated carrier transit time of 4–8 business days after dispatch; this is additional to order processing time. Available shipping methods, rates, and international delivery estimates are shown at checkout. Delivery times are estimates and may be affected by carrier or other delays. See our Shipping Policy for details.
Can I track my order?
Yes! Once shipped, you'll receive an email with tracking information, or you can log in to our website for updates.
How is my order packaged?
We follow a four-step packaging process for maximum protection:
- Quality Check: All products are inspected before shipping.
- Factory Packaging: Products are placed in protective packaging.
- Bubble Wrap: Items are wrapped to avoid shock damage.
- Protective Mailing Bags: Bags are used to minimize damage in transit.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days after delivery. Items must be unused, unworn, and in their original condition, with original tags, accessories, and packaging. Contact us before sending an item back so we can review your request and provide return instructions. Eligibility conditions and exclusions are explained in our Return and Refund Policy.
How do I report missing or incorrect items?
Please inspect your order when it arrives and contact us as soon as possible if an item is missing, damaged, defective, or incorrect. Include your order number, issue details, and clear photos where applicable so we can review the problem and offer an appropriate solution.
Who pays for return shipping?
If a return is due to a damaged, defective, or incorrect item, or our error, we cover the return shipping cost or provide an appropriate return solution. For other approved returns, the customer is responsible for return shipping unless otherwise required by law or stated in a promotion. We do not charge a restocking fee. Contact us before returning an item for approval and instructions. See our Return and Refund Policy for details.
Technical Issues
Why didn't I receive an order confirmation email?
Order confirmations are sent automatically. If you don't see it, check your spam or promotions folder. If still missing, contact us, and we'll assist you.
How do I unsubscribe from marketing emails?
Unsubscribe by clicking the "unsubscribe" link at the bottom of any marketing email. You can always resubscribe later if you change your mind.
Contact Us
For any other questions, head to the contact form at the bottom of the page. We're always here to help!